01 / Real-Time Monitoring
02 / Proactive Support
03 / Human responses
There’s nothing more irritating than trying to access a website and seeing an Error 404 page. Imagine how annoying it would be if it wasn't a website but your mail or your servers.
Our Real-time Monitoring solutions give peace of mind that your systems are analysed 24/7 and intelligent software triggers alerts to our team so we can keep you up and running.
Our proactive engineers create extensive documentation about your network during proactive IT support activities.
By keeping records up to date, should an unexpected issue occur, we will be in a much better position to respond to and resolve it quickly, using the right people with the right skill sets for the job.
No need to wait in a queue or navigate through a phone menu to eventually speak to a human.
If you call us you will be immediately speaking to one of our friendly support technicians who will endeavour to resolve IT issue in that same call.
Who We Are
OnTeck was formed over 10 years ago by Jonathan Leach and Sean Woods who each have several decades of experience in the IT industry.
Both of them felt that clients who require IT support should be provided with the highest levels of customer service. They believed - and still do - in going the extra mile for clients, working, when required, through the night to resolve their IT issues.
All the team are dedicated to providing the very best support and to ensuring maximum up time. Their experience in problem solving often means issues are resolved remotely and sometimes before a client even knows there is an issue. Their friendly yet professional approach means clients can enjoy an understanding of the support provided, without all the confusing technical detail.
From Apple to Zyxel, from A Records to ZFS and everything inbetween. If you want to boost your WiFi, we can help. If your system if not performing, we can help. Our range of services are extensive and if we haven't seem it before we welcome the challenge to learn with you. To learn how we can help you, contact us and Lets Talk.